Privacy Policy

Last Updated: December 1, 2024

1. Introduction

IndiaBizCoaching ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our website and services.

This policy applies to all users of our website (www.IndiaBizCoaching.com) and clients of our business consulting and coaching services. By using our website or services, you consent to the practices described in this policy.

We comply with applicable Indian data protection laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

Personal Information: We collect information that identifies you as an individual, including:

  • Name and contact details (email, phone number, address)
  • Company name and job title
  • Business information and requirements
  • Communication preferences
  • Payment and billing information

Business Information: During consulting engagements, we may collect:

  • Financial and operational data
  • Organizational structure and employee information
  • Strategic plans and business objectives
  • Performance metrics and analytics

Technical Information: We automatically collect:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on site
  • Referring website and search terms used
  • Cookies and similar tracking technologies

3. How We Collect Information

We collect information through various methods:

  • Direct Collection: When you fill out forms, request information, or engage our services
  • Automated Collection: Through cookies, web beacons, and analytics tools when you browse our website
  • Third Parties: From business partners, referral sources, and public databases
  • Service Delivery: During consulting sessions, assessments, and ongoing engagements
  • Communications: Through emails, phone calls, and other interactions

4. How We Use Your Information

We use collected information for the following purposes:

  • Service Delivery: To provide consulting and coaching services as agreed
  • Communication: To respond to inquiries and provide updates
  • Marketing: To send relevant content, newsletters, and promotional materials (with consent)
  • Improvement: To enhance our services and website functionality
  • Analytics: To understand user behavior and preferences
  • Legal Compliance: To comply with legal obligations and enforce our terms
  • Business Operations: For billing, accounting, and administrative purposes

5. Legal Basis for Processing

We process your personal information based on:

  • Consent: When you have given clear consent for specific processing activities
  • Contract: When processing is necessary to fulfill our service agreements
  • Legal Obligation: When required by Indian law or regulations
  • Legitimate Interests: When necessary for our business operations and does not override your rights

6. Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

  • Service Providers: Third-party vendors who assist with website hosting, payment processing, email services, and analytics
  • Professional Advisors: Lawyers, accountants, and consultants as needed
  • Business Associates: Partner consultants working on your engagement (with your consent)
  • Legal Requirements: Government authorities when required by law or to protect our rights
  • Business Transfers: In connection with mergers, acquisitions, or asset sales

All third parties are required to maintain confidentiality and security of your information.

7. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption of sensitive data during transmission (SSL/TLS)
  • Secure servers with restricted access
  • Regular security assessments and updates
  • Employee training on data protection
  • Access controls and authentication requirements
  • Regular backups and disaster recovery procedures

While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as necessary to:

  • Provide services and maintain our relationship
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements
  • Maintain business records and archives

Typically, we retain client information for 7 years after the end of engagement, or as required by applicable laws. Website usage data is retained for up to 2 years.

9. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your information (subject to legal obligations)
  • Objection: Object to certain processing activities
  • Withdrawal: Withdraw consent for marketing communications
  • Data Portability: Request your information in a portable format

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for detailed information about:

  • Types of cookies we use
  • Purpose of each cookie
  • Duration of cookies
  • How to manage cookie preferences

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

12. International Data Transfers

Your information is primarily processed and stored in India. If we transfer information outside India, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Updating the "Last Updated" date
  • Sending email notification for significant changes

Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

IndiaBizCoaching
Data Protection Officer
Email: [email protected]
Phone: +91 12345 67890
Address: Nariman Point, Mumbai, Maharashtra 400021, India

We will investigate and respond to complaints and inquiries in accordance with applicable laws.